Technical Coordinator IT (m/f/d)

Beschreibung

For our international medical partner, Roche Diagnostics Int Ltd based in Rotkreuz, we are looking for a qualified and motivated Technical Coordinator for a long term position.

Tasks

Operation

• 1st and 2nd Level Technical Support with Key User Support Model
• Manage 3rd Level Support with int/ext Partners
• Checkups before and Event Support (physical presence) during sessions with external customers
• Documentation (as closing of initial project and as continuous task)

Maintenance

• Preventive maintenance: upgrades
• Lifecycle of Devices / SW / Infrastructure

Enhancements

• Implementation of technical devices
• Technical interfaces
• Integration of Multimedia
• Organizational interfaces to Facility Management, GIS, DIA IT departments, business IT, external vendors

Management Tasks

• Vendor Management: Maintenance- and Support-Contracts, Service Level Monitoring
• Documentation (overview on all technical devices, interfaces, connections, software)
• Adherence to Roche standards through IPC process
• Stakeholder Management: stipulation of SLAs, communication, meetings, reports, presentations
• Requirement Engineering
• Business Analysis
• Project coordination and support
• Risk Management
• Training of key users, hosts, speakers, stakeholders

Must Haves

• Stakeholder and Project Management with a minimum of 3 – 5 years operative experience preferred in the IVD Sector
• Trained and familiar with technical Infrastructure - AV technology, power supply installations, signal technology
• IT basics (PC, network, Clickshare, OS, AMS, Digital Signage)
• Experienced in requirement engineering
• Business Analysis / Risk Management
• Fluent in German / English ( candidates without those skills will be rejected immediately )
• Strong in social skills and communication in a intercultural environment
• Technical Multimedia Operation, Maintenance and Enhancements experience

Are you interested? Do not hesitate and submit your complete application documents online today.

We value diversity and therefore welcome all applications - regardless of gender, social origin, religion/belief, age or identity.

We also process applications by post, but will not return them for administrative reasons. We look forward to hearing from you!