Product Owner CX Insights (m/f/d)

Beschreibung

As a first-tier supplier to our renowned business partner Roche Diagnostics in Rotkreuz, we are currently looking for a motivated and dedicated Product Owner CX Insights for a temporary assignment of 15 months.

A healthier future – it’s what drives Roche to innovate, to continuously advance science, and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where everyone has more time with the people they love – that’s what makes Roche. The Customer and Account Insights Chapter within RDS Strategic Insights is offering a great opportunity to join the team as Product Owner for Customer Relationship Research & Measurement.

Tasks & Responsibilities

• Own the Global Customer Experience Pulse Program: Manage the ongoing delivery, optimization, and continuous improvement of the standardized global CX Relationship Research survey and Global Benchmarking Study.
• Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.).
• Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions.
• Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships.
• Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing) to embed customer insights into strategic planning.
• Deliver Tailored Strategic Insights: Produce high-impact strategic appraisals and assessments, including deep dives into relationship health and competitive positioning.
• Champion Data-Driven Culture: Model and advocate for insights-led decision-making across the organization.

Must-Haves

• Master's degree in Marketing, Business, Statistics, Data Science, or a related field.
• Minimum 3 years of professional experience in a global, matrix environment.
• Demonstrated experience managing and delivering customer or market research programs.
• Fluency in English (verbal and written).
• Excellent communication skills with the ability to translate complex data into compelling narratives.
• Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes.
• Proficiency in statistical analysis, particularly survey design and measurement.

Nice-to-Haves

• Experience in the diagnostics, healthcare, or B2B sectors
• Familiarity with design thinking and agile methodologies
• Understanding of the software development lifecycle (user needs, design, development, rollout)
• Experience managing global programs across multiple regions or affiliates
• Familiarity with CRM systems (e.g., Salesforce) and insights dashboarding tools

Benefits

• Work with state-of-the-art tools on a modern campus featuring green spaces and an inspiring atmosphere.
• Experience a work culture that promotes diversity and inclusion, where everyone feels valued.
• Benefit from financial support for your professional development and further education.
• Take advantage of unbeatable, year-round discounts with renowned retailers, over 200 top brands, as well as fleet discounts on new car purchases and consistent fuel discounts.
• Become part of one of the most renowned pharmaceutical companies and actively help shape the future of healthcare.
• Enjoy a selection of high-quality meals in modern staff restaurants.
• Where applicable, benefit from on-site parking as part of a sustainable mobility concept.
• Start with professional onboarding and a thorough introduction to your new role during the Welcome Days.
• We offer you a long-term position and diverse development opportunities within the company.

Are you interested? Don't hesitate and submit your complete application documents online today. We look forward to hearing from you!